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Returning orders to Northumberland Store is easy. If you’re not entirely satisfied with your purchase, we’re here to help.
Eligibility for refund or replacement
Packaging the item for postage
You can return items to us buy post If your parcel does not contain a returns label or form you can request a label from customer service.
Step 1 –
Complete the returns form on your delivery note, indicating your reason for return. Repackage the goods in the original packaging (or a suitable alternative) making sure to include the return forms and proof of purchase.
Step 2 –
Attach the returns address label note to the outside of the packaging, making sure that it is fully visible. If returning multiple parcels, please ensure you tape the correct label to each parcel.
Step 3 –
Take your item to the post office and they will charge you for postage depending on size and weight of parcel. The customer is responsible for paying the cost of posting the item. This expense is non-refundable
Posted Item is received, inspected and approved
Once we receive the item we will inspect it to ensure that it has the original packaging, contents, condition that it was delivered to you and that it’s unused.
We will notify you once we receive the item and inspect the item.
If your return is approved, we will initiate a refund to your credit card or original method of payment.
If what you requested is an exchange or replacement product, then this will be processed at this stage.
Your refund will automatically be processed once the returned order has been received, processed and approved at one of our warehouses. It can take up to 15 working days (Monday-Friday, excluding bank holidays) to credit your account. Please retain a copy of your proof of postage until you have received your refund.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
To arrange an exchange please contact our customer service team before posting your return. For instructions on the conditions and how to post the item to one of our warehouses please refer to above section.
We are unable to offer an exchange or refund on the below products, unless they are mis-described or faulty:
We are also unable to offer an exchange or refund on orders where the product was damaged following acceptance on your behalf by the below location types:
Unfortunately for health and hygiene reasons we are unable to exchange or refund the following products:
We are also unable to refund the following products:
Should you have any questions or concern, please contact us.